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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, store, and share your personal information. We follow the Australian Privacy Principles (APPs) to protect your data.

 

1. What Information We Collect

We collect personal information that is reasonably necessary for our property management services. This may include:

  • For Tenants/Applicants:

    • Name, contact details (phone, email, address).

    • Date of birth.

    • Identification (e.g., driver's licence, passport details).

    • Employment and income details.

    • Rental history and references.

    • Next of kin/emergency contact.

    • Bank account details (for rent payments).

    • Insurance details.

    • Any other information provided on application forms or during tenancy.
       

  • For Property Owners/Landlords:

    • Name, contact details (phone, email, address).

    • Identification.

    • Bank account details (for rent disbursements).

    • Property ownership details.

    • Insurance details.

    • Financial information related to the property.
       

  • For Tradespeople/Contractors/Vendors:

    • Name, contact details.

    • Business details (ABN, licence numbers).

    • Bank account details (for payments).

    • Insurance and qualification documents.

 

2. How We Collect Information

We collect information in various ways, including:

  • Directly from you (e.g., via forms, emails, phone calls, in-person meetings).

  • From third parties (e.g., previous landlords, employers, reference checks).

  • From publicly available sources (e.g., property titles).

  • Through our website or online portals (e.g., rental applications).

 

3. Why We Collect Your Information (Purpose)

We collect personal information to:

  • Provide Property Management Services:

    • Match tenants with properties.

    • Process rental applications.

    • Manage tenancies (collecting rent, handling maintenance).

    • Communicate with owners, tenants, and tradespeople.

    • Prepare leases and other property-related documents.

    • Manage bond lodgement and refunds.

    • Handle property sales or purchases related to managed properties.
       

  • Comply with Legal Obligations:

    • Meet requirements under Queensland property and tenancy laws (e.g., Residential Tenancies and Rooming Accommodation Act 2008).

    • Comply with tax, anti-money laundering, and privacy laws.
       

  • Improve Our Services:

    • For internal record-keeping and administrative purposes.

    • To resolve disputes or complaints.

 

4. How We Use and Disclose Your Information

We use and disclose your personal information only for the purposes for which it was collected, or for related purposes you would reasonably expect. This may include disclosure to:

  • Property owners/landlords.

  • Prospective tenants (limited information for vetting).

  • Tradespeople/contractors (for maintenance and repairs).

  • Rental property databases (e.g., for tenancy history checks).

  • The Residential Tenancies Authority (RTA) and Queensland Civil and Administrative Tribunal (QCAT).

  • Financial institutions (for rent payments and disbursements).

  • Legal and professional advisors.

  • Government and regulatory authorities (where required by law).

  • Insurance providers.

  • Other real estate agents (if property is for sale).

We will never sell your personal information.

 

5. Data Quality and Security

  • We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date.

  • We use secure methods to store your information, whether in electronic or physical form. This includes:

    • Secure password protection for electronic data.

    • Locked filing cabinets for physical records.

    • Restricting access to only authorised personnel.

  • We regularly review and update our security practices.

  • When personal information is no longer needed, we destroy or de-identify it securely.
     

6. Accessing and Correcting Your Information

  • You have the right to request access to the personal information we hold about you.

  • You can also request that we correct any information that is inaccurate, incomplete, or outdated.

  • To request access or correction, please contact us using the details below. We may require proof of identity.
     

7. Notifiable Data Breaches Scheme

  • If your personal information held by us is involved in an eligible data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
     

8. Making a Privacy Complaint

  • If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first to discuss your concerns.

  • We will investigate your complaint and respond within a reasonable timeframe.

  • If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
     

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

SAS Property Managers

info@saspm.com.au

Tel: 07 5564 8105   

132 Ashmore Road Benowa QLD 4217

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